Payment terms

By paying on Tranqo you confirm the booking details (listing, check-in/out, guests, and total) are correct and agree to pay the amount shown in VND via our partner gateway or your selected method. Tranqo is the merchant of record for short-stay bookings made on the Tranqo website.

You represent that all information you provide (contact details, check-in ID documents, guest count) is true and complete. False or incomplete information may result in denied check-in, release of the hold, or fees under the listing policy, beyond any refunds allowed by the published cancellation policy.

By checking agree and submitting payment, you authorize Tranqo (via its payment partner) to charge the exact VND amount shown for this booking. Completing a stay or holding inventory under these terms is not an “unauthorized” transaction. Card disputes / chargebacks after services are provided under these terms may be contested using your consent log, booking code, and payment evidence.

Card payments (Visa, Mastercard, JCB, Amex, and others), e-wallets, and VietQR are processed securely via our partner gateway. Tranqo does not store full card numbers on its systems. Charges may appear on your statement under a Tranqo/partner merchant descriptor. If a gateway payment fails or is cancelled, the booking may remain pending payment until you complete payment or cancel the request.

If you choose pay at check-in, you agree to pay the full amount on arrival as instructed by the host/staff. Failure to pay may result in release of the hold under the listing policy.

For date changes, cancellations, or payment help, use your trip page in the guest portal or Messages. The listing-specific cancellation and refund rules below apply.

Moderate. Full refund if cancelled at least 5 days before check-in. Between 5 days and check-in, 50% refund. No refund after check-in starts.

Eligible refunds are returned to the original payment method within about 7–14 business days after the cancellation is confirmed. Payment gateway fees may be non-refundable.

If you do not arrive and do not cancel beforehand (no-show), 100% of the booking total is charged. The room may be released for other guests.

See also Terms of Service and Stay policies.